Our team includes former Chambers & Partners researchers with years of experience interviewing in-house counsel and senior level employees. We survey your clients to uncover dissatisfaction before it damages your relationship, identify ways in which you can improve your services and flag up cross-selling opportunities.
We help you understand your firm’s positioning in the market and ensure that you are clearly differentiated from your competitors. In coordination with our branding specialists, our benchmarking services can be a powerful tool to make your firm stand out from the crowd.
We survey your firm’s employees on your behalf, allowing you to benefit from the frank feedback that employees are often only willing to provide to external parties. Used as part of a broader firm management plan, this intelligence is key to identifying problems and developing effective solutions.